How to Start New Residential Service

Image result for customer support clipart

STEP 1: COMPLETE AN APPLICATION
Requirements for persons requesting utility services:
  • Application must be completed and signed in person by applicant(s) in Town Hall
  • Application must be completed Monday - Friday between 8:00 a.m. and 4:00 p.m. at Town Hall (114 N. Raiford Street Selma, NC 27576)
  • Payment for new services must be made by cash, certified check, or money orders. No personal checks will be accepted for new deposits.
*Note: No service will be connected until all proper application procedures have been completed and payment in full has been made.
 
STEP 2: RESIDENTIAL DOCUMENTATION
All persons requesting residential utility services will be required to provide:
  • A valid social security card
  • A valid form of ID (Valid Driver’s License, Valid Passport, or Valid State-Issued ID)
*Note: Any person who does not provide the Town with a valid social security number will be charged a double deposit.

For Homeowners:
  • Must provide closing documents or deed to verify ownership. (Property owners may have utilities connected at more than one location as long as all accounts remain current.)
For Renters:
  • Shall provide the Town with a copy of a valid signed and dated lease agreement. (Renters are limited to one service location at any given time.)
  • The renter utility account will be set up in the name or names specified in the lease.
  • In the event that any renter named in the lease has any outstanding bill with the Town, that bill shall be paid in full before service is provided. 
STEP 3: CUSTOMER DEPOSITS

*Note: At time of application, any delinquent bill with the Town must be paid in full prior to connection of services.

HOMEOWNERS
  • Homeowners requesting residential service are exempt from paying a deposit, unless they are unable to provide a social security card. They will then be required to pay a regular deposit.
RENTERS
  • Renters requesting residential utility services shall be required to furnish a deposit guaranteeing payment of utility charges based on a current credit report obtained by the Town.
  • However, if the Landlord or other Town of Selma property owner in good standing (no past due accounts) so desires, they can co-sign on the application.
  • The Landlord or property owner must come into Town Hall to sign all documents, bringing along an approved form of ID and Social Security Card.
  • If the Landlord or property owner co-signs, the Renter’s Utility Deposit will be reduced by 50%.
* Note: A deposit will be waived if the tenant is able to bring a credit letter from a prior utility company showing 24 months of good pay (no late penalties/disconnects).
STEP 4: DEPOSIT
Click Here to View Deposits
© Town of Selma, North Carolina. All Rights Reserved.