How to Start New Residential Service

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STEP 1: COMPLETE AN APPLICATION
Requirements for persons requesting utility services:
  • Application must be completed and signed in person by applicant(s) in Town Hall
  • Application must be completed Monday - Friday between 8:00 a.m. and 3:00 p.m. at Town Hall (114 N. Raiford Street Selma, NC 27576)
  • Payment for new services must be made by cash, certified check, or money orders. No personal checks will be accepted for new deposits.
*Note: No service will be connected until all proper application procedures have been completed and payment in full has been made.
 
STEP 2: RESIDENTIAL DOCUMENTATION
All persons requesting residential utility services will be required to provide:
  • A valid social security card
  • A valid form of ID (Valid Driver’s License, Valid Passport, or Valid State-Issued ID)
*Note: Any person who does not provide the Town with a valid social security number will be charged a double deposit.

For Homeowners:
  • Must provide closing documents or deed to verify ownership. (Property owners may have utilities connected at more than one location as long as all accounts remain current.)
For Renters:
  • Shall provide the Town with a copy of a valid signed and dated lease agreement. (Renters are limited to one service location at any given time.)
  • The renter utility account will be set up in the name or names specified in the lease.
  • In the event that any renter named in the lease has any outstanding bill with the Town, that bill shall be paid in full before service is provided. 
STEP 3: CUSTOMER DEPOSITS

*Note: At time of application, any delinquent bill with the Town must be paid in full prior to connection of services. 
If you have any questions, please contact Customer Service at (919) 965-9841 ext. 1102

HOMEOWNERS
  • Homeowners requesting residential service are exempt from paying a deposit, unless they are unable to provide a social security card. They will then be required to pay a regular deposit.
RENTERS
  • Renters requesting residential utility services shall be required to furnish a deposit guaranteeing payment of utility charges based on a current credit report obtained by the Town.
  • However, if the Landlord or other Town of Selma property owner in good standing (no past due accounts) so desires, they can co-sign on the application.
  • The Landlord or property owner must come into Town Hall to sign all documents, bringing along an approved form of ID and Social Security Card.
  • If the Landlord or property owner co-signs, the Renter’s Utility Deposit will be reduced by 50%.
* Note: A deposit will be waived if the tenant is able to bring a credit letter from a prior utility company showing 24 months of good pay (no late penalties/disconnects).
STEP 4: DEPOSIT
Click Here to View Deposit Rates
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