Customer Service

Our Goal is to provide quality customer service by administering friendly, flexible service as well as mastering problem solving skills that will give the customer a positive, memorable experience.

Ways to pay your utility bill.

There are many ways to make your utility payments with the Town of Selma:

Pay on-line at the blue oval button below. You will need your account number and last payment amount. You may set your own password for your account and access information about your account such as consumption. This is available 24/7

Use the drop box located in the inside lane of the drive – through (place your payment, check or money order with account number in an envelope and drop it in any time 24/7 – we will get it first thing in the morning)

Set up automatic draft – your payment will be taken from your account each month.

Mail in a payment – easy 24/7 send your check or money order to 114 North Raiford Street, Selma, NC 27576 (please allow enough time for the mail)

Make a Utility Payment…

Online payments made after 11:59 pm will not be received until the following business day.

Pay Your Utility Bill

Click here for step – by – step Instructions on how to set up your online account.

Report a Problem…

Call Utilities After Hours Number (919)-934-9411 after 5:00 p.m.

Contact Us…

Finance Department

Town of Selma Customer Service

Hours of Operation
8:00 a.m. – 5:00 p.m.
Monday – Friday (Closed on Holidays)

Customer-service@selma-nc.com

(919) 965-9841

Town of Selma Finance Building

114 N. Raiford Street
Selma, NC 27576

The Town of Selma provides the following services:

Electric Services
Water Services
Sewer Services

These services are available for residents, businesses, and industries. Residential customers are also provided garbage pickup.

Locally owned and operated, these public utilities provide local families, businesses, and industries with safe and reliable public services at a reasonable price. Our employees are the neighbors of the people that we serve; we stand ready to help customers with problems or questions.

Rates and policies are set by the Selma Town Council. Revenues from the utilities maintain our utility systems and help our community.

20231205 Customer Service Policy

Automatic Draft and Equal Payment Program

Town of Selma Utilities offers an Automatic Bank Draft Program and an Equal Payment Plan Program for the citizens of Selma.

The Automatic Bank Draft Program: A free service that allows you to pay your utility bill and save time each month. This program ensure that your payment will be credited to your account in a timely manner, and you’ll save on postage and paper.

The Equal Payment Plan Agreement: Requires customers to have an account with Selma Utilities for at least 24 billing periods and have excellent credit history. Those customers may file an application for this payment plan during the months of April or October. The equal payments during an 11-month period are based on the previous 12-month consumption. The 12th month will be used to settle the account by either credit or final balance due.

If you have questions about your bill or you need more information about any of these options, please call Customer Service at (919) 965-9841

How to Start New Residential Service

STEP 1: COMPLETE AN APPLICATION

Requirements for persons requesting utility services:

Application must be completed and signed in person by applicant(s) in Town Hall
Application must be completed Monday – Friday between 8:00 a.m. and 4:30 p.m. at Town Hall (114 N. Raiford Street Selma, NC 27576)
No service will be connected until all proper application procedures have been completed and payment in full has been made.
Payment for new services must be made by cash, certified check, or money orders. No personal checks will be accepted for new deposits.

*Note: No service will be connected until all proper application procedures have been completed and payment in full has been made.

STEP 2: RESIDENTIAL DOCUMENTATION

All persons requesting residential utility services will be required to provide:

A valid social security card
A valid form of ID (Valid Driver’s License, Valid Passport, or Valid State-Issued ID)

*Note: Any person who does not provide the Town with a valid social security number will be charged a double deposit.

For Homeowners:

Must provide closing documents or deed to verify ownership. (Property owners may have utilities connected at more than one location as long as all accounts remain current.)
Once you have established ownership of property, you will need to provide all ownership documentation as well as an agreement between you and the property management company if you choose to use one.

For Renters:

Shall provide the Town with a copy of a valid signed and dated lease agreement. (Renters are limited to one service location at any given time.)
The renter utility account will be set up in the name or names specified in the lease.
In the event that any renter named in the lease has any outstanding bill with the Town, that bill shall be paid in full before service is provided.

STEP 3: CUSTOMER DEPOSITS

*Note: At time of application, any delinquent bill with the Town must be paid in full prior to connection of services.
If you have any questions, please contact Customer Service at (919) 202-8315

For Homeowners:

Homeowners requesting residential service are exempt from paying a deposit, unless they are unable to provide a social security card. They will then be required to pay a regular deposit.

For Renters:

Renters requesting residential utility services shall be required to furnish a deposit guaranteeing payment of utility charges based on a current credit report obtained by the Town.
However, if the Landlord or other Town of Selma property owner in good standing (no past due accounts) so desires, they can co-sign on the application.
The Landlord or property owner must come into Town Hall to sign all documents, bringing along an approved form of ID and Social Security Card.
If the Landlord or property owner co-signs, the Renter’s Utility Deposit will be reduced by 50%.

* Note: A deposit will be waived if the tenant is able to bring a credit letter from a prior utility company showing 24 months of good pay (no late penalties/disconnects).

STEP 4: DEPOSIT

How to Start New Commercial Service

STEP 1: COMPLETE AN APPLICATION

Requirements for persons requesting utility services:

Application must be completed and signed in person by applicant(s) in Town Hall
Application must be completed Monday – Friday between 8:00 a.m. and 4:30 p.m. at Town Hall (114 N. Raiford Street Selma, NC 27576)
No service will be connected until all proper application procedures have been completed and payment in full has been made.
Payment for new services must be made by cash, certified check, or money orders. No personal checks will be accepted for new deposits.

STEP 2: COMMERCIAL DOCUMENTATION

All persons establishing an account for commercial utility services shall be required to:

Complete an application
Provide a lease or proof of ownership of property
Provide a contact person who will be responsible for payment of the account
- A contact person will be required to provide:
  - A valid social security card
  - A valid form of ID (Valid Driver’s License, Valid Passport, or Valid State-Issued ID)
  - A Home Address

STEP 3: CUSTOMER DEPOSITS

PROPERTY OWNERS

Property Owners requesting utility service will not be required to pay a deposit as long as a social security card is provided.
If the property owner is unable to provide a social security card, they will be required to pay a regular deposit.

RENTERS

Renters requesting utility service will be required to pay a deposit of $400.00 per meter (If the Landlord or Town of Selma property owner co-signs, the deposit will be reduced to $250.00).
If the individual is able to provide a credit letter from a previous utility displaying two consecutive years of good pay (no late penalties or disconnections) the deposit will be waived.

Click Here to View Deposit Rates

If you have ANY questions on the above information, please contact Customer Service at (919) 965-9841

Step 4: FIRE INSPECTION

A Fire Inspection is required for any new business account and is based on square footage of the building.
Click Here or Call Fire Chief Phillip McDaniel at (919) 965-2697 to set up a fire inspection.

Request Fire Inspection

Fees & Deposits

REFUNDING DEPOSITS

Upon account closing, the deposit will be applied toward the customer’s utility account. Remaining funds will be used against any amounts owed on any accounts the customer may have with the Town. A refund check for any remaining balance will be mailed to the customer’s forwarding address, if provided when disconnection is requested. The Town of Selma bills for utility consumption used prior to the actual billing date, so most customers disconnecting services will have at least one more bill for a full month’s services and a final bill for a partial month’s service.

UPDATING DEPOSITS

Any customer without the minimum deposit on file, whose service has been transferred or has been involuntarily terminated (i.e. – nonpayment, returned check, meter tampering, or any other such reason) shall be required to pay the full deposit or update the existing deposit to the minimum requirement as specified above prior to reconnecting services. Deposits will not be refunded after termination of services until all final bills are paid.

TRANSFERRING UTILITIES

Utility customers wishing to transfer their service from one Town of Selma location to another must complete and sign a work order, provide a copy of the new lease, an updated form of identification, update the application information, and pay the connection fee. The customer will also be required to update the deposit at this time unless the customer has had 24 months of good pay history with the Town. When transfer paperwork is being completed, a “connect” date at the new address and “disconnect” date at the previous address must be given. Services at two addresses may not “overlap” for more than 14 days. The customer is still responsible for any outstanding balances at the previous address. Failure to pay these bills will result in involuntary disconnection at the new address.

If you have any questions regarding the above information, please contact Customer Service at (919) 965-9841