Our Goal is to provide quality customer service by administering friendly, flexible service as well as mastering problem solving skills that will give the customer a positive, memorable experience.
There are many ways to make your utility payments with the Town of Selma:
Pay on-line at the blue oval button below. You will need your account number and last payment amount. You may set your own password for your account and access information about your account such as consumption. This is available 24/7
Use the drop box located in the inside lane of the drive – through (place your payment, check or money order with account number in an envelope and drop it in any time 24/7 – we will get it first thing in the morning)
Set up automatic draft – your payment will be taken from your account each month.
Mail in a payment – easy 24/7 send your check or money order to 114 North Raiford Street, Selma, NC 27576 (please allow enough time for the mail)
Online payments made after 11:59 pm will not be received until the following business day.
Call Utilities After Hours Number (919)-934-9411 after 5:00 p.m.
The Town of Selma provides the following services:
These services are available for residents, businesses, and industries. Residential customers are also provided garbage pickup.
Locally owned and operated, these public utilities provide local families, businesses, and industries with safe and reliable public services at a reasonable price. Our employees are the neighbors of the people that we serve; we stand ready to help customers with problems or questions.
Rates and policies are set by the Selma Town Council. Revenues from the utilities maintain our utility systems and help our community.
Hours of Operation
8:00 a.m. – 5:00 p.m.
Monday – Friday (Closed on Holidays)
Town of Selma Town Hall
114 N. Raiford Street
Selma, NC 27576
Town of Selma Utilities offers an Automatic Bank Draft Program and an Equal Payment Plan Program for the citizens of Selma.
The Automatic Bank Draft Program: A free service that allows you to pay your utility bill and save time each month. This program ensure that your payment will be credited to your account in a timely manner, and you’ll save on postage and paper.
The Equal Payment Plan Agreement: Requires customers to have an account with Selma Utilities for at least 24 billing periods and have excellent credit history. Those customers may file an application for this payment plan during the months of April or October. The equal payments during an 11-month period are based on the previous 12-month consumption. The 12th month will be used to settle the account by either credit or final balance due.
If you have questions about your bill or you need more information about any of these options, please call Customer Service at (919) 965-9841
Requirements for persons requesting utility services:
*Note: No service will be connected until all proper application procedures have been completed and payment in full has been made.
All persons requesting residential utility services will be required to provide:
*Note: Any person who does not provide the Town with a valid social security number will be charged a double deposit.
*Note: At time of application, any delinquent bill with the Town must be paid in full prior to connection of services.
If you have any questions, please contact Customer Service at (919) 202-8315
* Note: A deposit will be waived if the tenant is able to bring a credit letter from a prior utility company showing 24 months of good pay (no late penalties/disconnects).
Requirements for persons requesting utility services:
All persons establishing an account for commercial utility services shall be required to:
Click Here to View Deposit Rates
If you have ANY questions on the above information, please contact Customer Service at (919) 965-9841
Upon account closing, the deposit will be applied toward the customer’s utility account. Remaining funds will be used against any amounts owed on any accounts the customer may have with the Town. A refund check for any remaining balance will be mailed to the customer’s forwarding address, if provided when disconnection is requested. The Town of Selma bills for utility consumption used prior to the actual billing date, so most customers disconnecting services will have at least one more bill for a full month’s services and a final bill for a partial month’s service.
Any customer without the minimum deposit on file, whose service has been transferred or has been involuntarily terminated (i.e. – nonpayment, returned check, meter tampering, or any other such reason) shall be required to pay the full deposit or update the existing deposit to the minimum requirement as specified above prior to reconnecting services. Deposits will not be refunded after termination of services until all final bills are paid.
Utility customers wishing to transfer their service from one Town of Selma location to another must complete and sign a work order, provide a copy of the new lease, an updated form of identification, update the application information, and pay the connection fee. The customer will also be required to update the deposit at this time unless the customer has had 24 months of good pay history with the Town. When transfer paperwork is being completed, a “connect” date at the new address and “disconnect” date at the previous address must be given. Services at two addresses may not “overlap” for more than 14 days. The customer is still responsible for any outstanding balances at the previous address. Failure to pay these bills will result in involuntary disconnection at the new address.
If you have any questions regarding the above information, please contact Customer Service at (919) 965-9841